Frequently Asked Questions
Get Answers to Frequently Asked Questions
How does the Trailblazer 30-day membership trial work?
The Trailblazer 30-day trial gives you a hands-on experience with using the services and features of our premium membership. See the Trailblazer membership on the Compare Plans screen for all the features / services available to you during the trial. If you cancel or downgrade to the Free Scout membership during the trial period, you will continue to have access to these features for the entire 30 days and no charges will be made to your credit card at the end of the 30 day period.
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What happens if I downgrade my account from Trailblazer (premium) to Scout (free)?
When you downgrade from a premium Trailblazer plan to a Scout plan, you will continue to have access to all the features / services available to theTrailblazer level until your paid period is complete.
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Can I upgrade or downgrade anytime?
Absolutely. The Flow premium memberships have the option to be paid month to month and is a pay-as-you-go service. You can easily upgrade or downgrade whenever you need.
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Which countries does The Flow operate in currently?
The Flow is currently in the USA only. We have plans to venture into other countries in the near future, but wanted to make sure we had a solid experience in place for our members here in the USA first!
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How do I upgrade my account from Scout to a premium membership?
Once you have gone through this initial setup process, upgrading and downgrading your account is as easy as picking a plan. Get started by following the steps below.
- Once signed in to The Flow, navigate to the Compare Plans screen. You can reach this screen by clicking “Upgrade” from the dropdown menu that appears while hovering over your member icon in the upper right corner of the screen. If you are on a mobile device tap the “hamburger menu” (the three stacked horizontal lines) to bring up your mobile dashboard, then tap the Upgrade link.
- Choose which plan you would like and if you would like to be billed monthly or annually. Annual billing offers a discount of around a 33% over monthly rates.
- Once you have decided on the membership plan and billing interval (monthly vs yearly), click the "Choose this Plan" button.
- This will take you to the Premium Membership Signup wizard. Verify your selected plan / billing interval and enter your payment information. Click or Tap Continue.
- Your account upgrade will then be processed and you will be redirected to the login screen to sign back in to The Flow.
- Once you have signed back in to The Flow, you will be taken to your Member Dashboard. You will notice a red dot over the Account settings link. This indicates that you need to link an active Stripe Account and enter a default address (if you haven't already done so). Stripe is responsible for processing and transferring payments into your desired bank account. Click the Account settings link to view your Account settings.
- Next, click "Edit Stripe". You will then see two options to connect or create your Stripe account under the "Edit Stripe" panel. If you already have a Stripe account you can simply click “Connect Stripe Account”and enter your Stripe login information. If you do not have a Stripe account, click or tap the “Create Stripe Account” button and proceed to the next step. It is very important that your Stripe account is fully activated. You will not be able to create listings within The Flow until your Stripe account is fully activated.
- At this point, you will receive an email from Stripe prompting you to claim your account. Click the activation link within this email which will take you to Stripe. You will be required to enter a password upon first login. Once this is done, you will be inside your Stripe Dashboard.
- In the top left corner of the Stripe Dashboard, click the Activate button. Stripe will then prompt you to enter you personal financial information. Once this is completed, Stripe will immediately notify The Flow that your account is fully activated.
- Finally, return to your Account settings within The Flow. You should see 2 green check marks indicating you are ready to go! If you still see the red dot over your Account settings link, verify that you have also entered your address. Please don't hesitate to reach out to us at support@theflowmarketplace.com if you have any questions or problems.
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What is Stripe and why do I need a Stripe account to sell items on The Flow?
Stripe is a leader in the world of payment processing and is trusted by companies such as Microsoft, Google, Facebook, Amazon, and Uber just to name a few. The Flow has built our entire payment processing system with Stripe to make sure it is the most secure and compliant platform as possible. When you receive a payment on The Flow , it is immediately visible in your Stripe Dashboard and the payment is automatically transferred into your bank account. You can learn more about Stripe at https://stripe.com.
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How do I print a shipping label after an item is sold?
Below is a step by step guide to printing a shipping label on The Flow after an item has been paid for.
- After an item has been paid for, you will see it within your “Orders” underneath the Sell section in your Member Dashboard.
- Click or tap “Create Label” and a modal dialog will be shown with the package details.
- In the “Package Type” drop down menu, you can pick from USPS Priority Mail Flat Rate Boxes / envelopes or if you are using your own custom box, then select “None-Use Custom Box”.
- The dimensions and weight will autofill with the information you entered when listing the item, but if you need to change anything you are able to do so.
- Decide if you would like to request a Signature or Insurance, then click OK.
- Next, the modal dialog will show all the available shipping services / options to choose from. Once you choose your shipping service, click or tap OK.
- Finally, click or tap “Print Label” and a modal dialog will ask for you to confirm the purchase of the shipping label. Click or tap OK and a separate tab will appear with your shipping label in PDF format (which can be printed). If the shipping label tab for some reason does not appear, make sure your browser is not blocking pop-ups. If you did have issues with the tab not appearing, enable popups for The Flow in your browser and simply click the “Print Label” button again. At this point, the tab with your shipping label should appear.
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How is the Flow different than other outdoors related websites?
Here at The Flow we aim to be a Home for the entire outdoor sports and activities community. But what does that mean exactly? We could easily construct a list showcasing our zero final fees marketplace, how we incorporate a machine learning based algorithm to calculate reputation scores for our members, how our site uses the latest cutting edge technology, or details on all our planned features and services. This is all really exciting! But, how The Flow is really different is the fact we honestly and genuinely care. We care about each and every one of you that make up the outdoors community we love so much. The Flow is not lead by greed or shrewd “win at all costs” traditional business tactics. We answer to something greater than ourselves and are lead by the golden rule. We believe in “doing good, being active, and sharing the love”. In short... Welcome Home!
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What is an ISO?
ISO is an acronym for “In Search Of”. Any member of The Flow can create an ISO listing for a particular item others within The Flow community might have available to sell.
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How do you clap your hands?
If you made it this far, give yourself a round of applause! Simply flatten your hands and slam them together at a rapid pace, generating a clapping sound!
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